Returns and 1-Year Limited Warranty
Non-quality returns
We do not accept returns for a change of mind or other non-quality reasons, including when a product remains unopened. This does not exclude remedies for a damaged, incomplete or faulty product or any rights that applicable law provides.
Issues noticed on arrival
Please inspect your delivery and report damage, missing parts or a quality issue within 7 days after receipt for the arrival-issue replacement process. This 7-day window does not limit the one-year warranty below. Email support@vindemilo.com with your order reference, the product name and a brief description.
We may ask for relevant product or packaging details to assess the issue. Do not send intimate-use images, medical information or full payment details. Stop using an item that appears damaged or faulty while you seek appropriate guidance.
1-Year Limited Warranty
For products purchased directly from Vindemilo for use in the United States, we provide a one-year limited warranty from the date you receive the product. This warranty covers manufacturing defects or material defects that affect product functionality under normal use. If a covered issue occurs within this period and was not caused by intentional damage, we will replace the product with a new product free of charge.
To request service, email support@vindemilo.com with your order reference, receipt date and a brief description of the problem. The return-shipping, replacement and refund process below also applies to warranty claims.
This warranty is provided by EKRUI HEALTH TECHNOLOGY (SHENZHEN) CO., LTD. Contact support for the correct return address before sending a product.
Return shipping and replacement
For an approved arrival-issue or warranty claim, Vindemilo pays the return shipping costs and replaces the item with a new product at no additional charge. Contact support first so we can provide the correct return address and company-paid shipping instructions.
Do not send the item to the business address or an address printed on the parcel without these instructions. A business or dispatch address is not necessarily the appropriate return location.
When a replacement is unavailable
If the item is out of stock or we cannot provide a replacement, you can receive a refund. Support will confirm the return and refund instructions for your case. Refund processing and the time it takes a payment provider to post a credit can differ; any applicable legal time limits remain in effect.
Your rights and further help
The 7-day arrival-issue reporting window does not shorten this one-year warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this policy excludes or limits rights or remedies required by applicable law.
We send an initial reply to support emails within 3 business days. For purchases through another seller or marketplace, use that seller's order-support process and applicable policy. You can still contact Vindemilo with product questions.