Where we ship
Orders ship from a US warehouse or from China. We serve eligible addresses in the contiguous United States, including Washington, DC. We do not ship to Alaska, Hawaii, US territories or PO Boxes. If you are unsure whether your address can be served, contact us before ordering.
Processing and delivery estimates
Allow up to 3 business days to prepare an order for dispatch. Estimated transit time is within 15 business days after dispatch. Transit time is separate from order processing; it is not counted from the date you place the order.
Delivery times are estimates, not guaranteed arrival dates. Carrier or customs delays can affect transit. If we cannot dispatch within the stated processing time, we will notify you promptly with an updated estimate. You can agree to the delay or cancel the unshipped items for a full, prompt refund.
Shipping charges
- $100 or more: free shipping.
- Below $100: $15 shipping.
Amounts are in US dollars. The threshold uses the merchandise subtotal after discounts, excluding taxes and shipping charges. Applicable sales tax is separate. Review the final total before placing an order.
Import charges and packaging
For shipments from China, Vindemilo covers import duties and customs-clearance charges.
We use outer packaging that does not display the product contents. Required shipping or customs information may still appear on the parcel; this packaging approach is not a promise of anonymous delivery.
Delivery questions
Email support@vindemilo.com for help with coverage, a delay or a delivery concern. Include your order reference when available and a short description. For an initial coverage question, a state and ZIP code are enough.
We review messages manually and send an initial reply within 3 business days. For a damaged, incomplete or faulty item, see Returns.